Frequently Ask Questions


About the Family Resource Center

What is the Family Resource Center?

The Family Resource Center (FRC) is a welcoming place where families can find support, build connections, access resources, and participate in programs that strengthen family        well-being. We work alongside parents and caregivers to help children and families thrive through support, education, and community connections.

Who can use the Family Resource Center?

The Family Resource Center serves parents, caregivers, children, grandparents, kinship caregivers, and families of all backgrounds. Whether you are looking for resources, support, information, or opportunities to connect with other families, we are here to help.

Is there a cost to participate in programs?

All Family Resource Center programs and services are offered at no cost to participants thanks to community partnerships, grants, and donor support.

Do I need to live in Rochester to receive services?

No. We welcome families from Rochester and surrounding southeast Minnesota communities. We serve Olmsted county, but kinship support services are statewide and we can serve families in any county in MN.

Where is the Family Resource Center located?

The Family Resource Center is located at:

Family Resource Center

930 40th St. NW, Suite 110
Rochester, MN 55901

How do I contact the Family Resource Center?

You can contact us through our website, call our office (507-218-3255), or stop by during regular business hours.

 

Parenting & Family Support

What types of support do you offer to families?

We help families access a variety of resources and support, including:

Parenting support and education
Early childhood resources
Family activities and playgroups
Resource navigation
Community referrals
Connections to food, housing, healthcare, and other services
Kinship caregiver support

Do you offer parenting classes in Rochester MN?

We offer parenting education opportunities throughout the year. Programs vary, so check our calendar or contact us for current offerings.

Can you connect me with community resources?

Yes. Our staff can help families identify needs and connect them to available community programs, benefits, and services.

What if I don't know what services I need?

That's okay. Many families come to us unsure where to start. We'll listen, learn about your situation, and help connect you with resources that may be helpful.

 

Playgroups & Family Activities

What are playgroups in Rochester MN?

Playgroups provide opportunities for children to play and grow while helping parents and caregivers connect with other families in a supportive environment.

Do I need to register for playgroups?

You do not need to register for playgroup. Please feel free to just show up during playgroup scheduled times! Check our event calendar for current information.

What ages are playgroups designed for?

Programs vary by age group. Details are listed with each event or program description. Playgroups are open to all ages but are geared towards younger kids.

Can grandparents or other caregivers attend?

Absolutely. Grandparents, relatives, foster parents, and other caregivers are welcome to participate with children in their care.

 

Kinship Care Support

I am raising a grandchild or a relative's child. Can you help?

Yes. The Family Resource Center provides support and connections for kinship caregivers, including grandparents, relatives, and close family friends caring for children.

What resources are available for kinship caregivers?

Resources may include:

Support groups
Parenting information
Community referrals
Educational resources
Connections to financial, legal, and healthcare resources
Peer support opportunities

Do I need legal custody to receive support?

No. We encourage caregivers in a variety of situations to reach out so we can discuss available resources.

 

Basic Needs & Community Resources

Can you help with food, housing, or other basic needs?

We help families connect with community resources that address food insecurity, housing concerns, healthcare access, transportation, childcare, and other needs.

Do you provide emergency financial assistance?

Available resources and assistance programs vary. Contact us to discuss your situation and learn about current options.

Do you offer diaper assistance?

Yes. Depending on available resources and programs, diaper support may be available. Contact us for current information and eligibility requirements.

 

Language & Accessibility

Do you offer services in Spanish?

Yes. Spanish-speaking services and support may be available. Please contact us for current hours and assistance options.

Are interpretation services available?

Yes, we work to help families access services in their preferred language.

Are your facilities accessible?

Yes. We strive to make our programs and facilities accessible and welcoming for all families.

 

Volunteers & Community Support

Can I volunteer at the Family Resource Center?

Yes. Volunteers help support programs, events, special projects, and family activities throughout the year. Please register to volunteer through our website by clicking “volunteer” button on main page.

How do I learn about volunteer opportunities?

Visit our volunteer page on our website or contact us directly to learn about current openings.

Can my business, church, or community group get involved?

Absolutely. Community groups, businesses, service clubs, and faith communities can support families through volunteer projects, donations, sponsorships, and partnerships.

 

Donations

How can I support the Family Resource Center?

You can support families by:

Making a financial contribution
Donating diapers and wipes
Organizing a donation drive
Volunteering
Sponsoring programs or events

What donations are most needed?

Diapers, wipes, and financial contributions are often among the most needed items. Check our website or contact us for current needs.

Is my donation tax-deductible?

The Family Resource Center is a program of Family Service Rochester, a nonprofit organization. Donations are generally tax-deductible as allowed by law.

 

General Questions

What is the difference between Family Service Rochester and the Family Resource Center?

The Family Resource Center is a program of Family Service Rochester focused on helping families access resources, build connections, strengthen parenting skills, and navigate community supports.

How can I stay updated on upcoming events and programs?

Follow us on social media, subscribe to email updates, and check our website regularly for new programs, activities, and announcements.

Follow Us on Social Media

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